Got questions?
We've got answers.

Sapphire is a private provider of game enhancement tools operating since 2020. We develop and maintain software for 13+ games including Valorant, PUBG, Apex Legends, CS2, Fortnite, EFT, and more.

We are not a reseller. Every product is developed and maintained by our own team, which means faster updates, better quality control, and direct support.

We have been operating continuously since 2020 — over 6 years. You can verify our track record on ElitePVPers and our public vouch page at myvouch.es/sapphire.

No. Every product in our catalog is developed in-house by our own development team. We do not resell third-party software.

We support the games listed in our catalog — including Valorant, PUBG, Apex Legends, Fortnite, Warzone / Modern Warfare, Rust, Rainbow Six Siege, Dead by Daylight, and more.

The full up-to-date list is always on the catalog and home library. New games are added regularly — follow our Discord for announcements.

We do not offer free trials. However, our 1-day subscription option allows you to test any product for a very low price before committing to a longer plan.

Yes. We have an affiliate program that pays commissions on referred sales. Open a ticket in our Discord with your Discord username and details about your audience/reach.

All products are sold strictly for educational, research, and private-use purposes. By purchasing, you agree to our Terms of Service.

All products listed with "Undetected" status on our status page have been tested and verified safe at the time of listing. However, no software can offer a 100% ban-free guarantee.

Our average update time is under 6 hours for major patches and under 2 hours for minor patches. Always check the status page before running any product after a game update.

"Undetected" means the software has been tested against the current anti-cheat build and confirmed not to trigger automated detection signatures. Use features conservatively.

We take the product offline immediately, notify all active subscribers, begin an emergency patch, and extend affected licenses by the downtime period automatically.

We always recommend starting on a secondary account, especially when testing a product for the first time or using aggressive settings.

Yes. Our HWID Spoofer spoofs all hardware identifiers read by anti-cheat systems — tested against EAC, BattlEye, Vanguard, VAC, and BE.

The ESP/overlay is rendered exclusively on your local screen and is never transmitted through the game server. Other players cannot see it.

We accept: cryptocurrency (BTC, ETH, USDT, LTC and more); credit/debit cards (Visa, Mastercard); and alternative methods available by request in Discord.

Delivery is fully automatic and instant — typically under 30 seconds after payment is confirmed. If your key hasn't arrived after 15 minutes, check spam and contact support.

Due to the digital and instant-delivery nature of our products, we generally do not offer refunds once a key has been issued and activated. Edge cases are assessed individually.

Yes. We do not store any card or payment details on our servers. All card transactions are processed through PCI-DSS-compliant third-party processors.

Subscription upgrades are handled manually — open a ticket in Discord with your current key and the product you want to upgrade to.

No. All subscriptions are one-time purchases. There is no automatic renewal, no stored card, and no surprise charges.

Yes. All Sapphire products are tested on both Windows 10 (builds 19041+) and Windows 11 (all builds including 24H2). Windows 7, 8, and 8.1 are not supported.

Performance impact is minimal — most products cause a maximum of 2–5 FPS reduction, typically unnoticeable on systems with a dedicated GPU.

Yes, laptops are fully supported as long as they meet the system requirements (Windows 10/11 64-bit, 8GB RAM, admin rights).

No. Each license key is bound to one hardware ID (HWID) on first activation. You can request a free HWID reset from your dashboard (one per month).

External products run outside the game process — safer from detection, zero FPS overhead. Internal products inject into the game, giving deeper access and more precise features but require a more advanced bypass.

By default our overlay is not captured by OBS or standard screen recording software. Capture cards that capture the physical monitor output will capture everything. Always test before going live.

No. Virtual machines (VMware, VirtualBox, Hyper-V) are not supported. Anti-cheat systems actively detect VM environments. Always run on a real, physical Windows machine.

No. You can purchase without creating an account — your key will be delivered to your email. We recommend creating a free account to manage licenses, request HWID resets, and access your purchase history.

Your subscription timer is paused automatically during maintenance. If a product goes offline for more than 2 hours, all active licenses are extended by the exact downtime duration.

Log into your Sapphire dashboard → My Licenses → Find the relevant license → Click "Reset HWID". Free, once per license per month.

This is almost always a sync issue. Restart the loader and try again after 1–2 minutes. If it persists, open a support ticket in Discord with your license key (first 8 characters only).

License transfers are possible if the license has not yet been activated. Once bound to an HWID, it cannot be transferred. Contact support with the key and destination account details.

The fastest way is via our Discord server — join and open a ticket in the #support channel. Our team typically responds within 5–15 minutes.

We have support staff active across multiple time zones covering roughly 20 hours per day. During business hours (9:00–22:00 CET) response times are typically under 5 minutes.

We can help you get back into the game with a HWID Spoofer and advise on account recovery steps. We cannot reverse bans with game publishers.

Leave a public vouch at myvouch.es/sapphire or post in our ElitePVPers thread. Discord vouches go in #vouches.