Terms of Service

1.1. These Terms of Service ("Terms") govern the relationship between Sapphire Service ("Sapphire," "we," "us," "our") and any individual ("User," "you," "your") who accesses, registers on, or purchases any product or service through saph.services or any associated platform.

1.2. By accessing our website, joining our support channels, or completing a purchase, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

1.3. If you do not agree to these Terms, you must immediately cease using our services and refrain from making any purchases.

1.4. We reserve the right to update or modify these Terms at any time without prior individual notice. The updated version will be published on saph.services with a revised date. Continued use of our services after any such update constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

1.5. These Terms apply internationally. No specific national jurisdiction is designated. Any disputes shall be resolved through good-faith negotiation first, and Sapphire does not consent to jurisdiction in any specific country's courts.

2.1. By using our services, you confirm that you are at least 18 years of age, or that you are at least 13 years of age and have obtained verifiable parental or guardian consent.

2.2. If you are purchasing on behalf of a minor, you as the adult accept full responsibility for compliance with these Terms.

2.3. Sapphire reserves the right to terminate access for any user who misrepresents their age or eligibility.

3.1. Sapphire offers a range of software products, including but not limited to tools developed in-house and third-party software products that Sapphire resells under its own platform ("Products").

3.2. Sapphire does not own or control third-party Products. For resold Products, Sapphire acts solely as a reseller and access provider. The underlying software, its functionality, availability, and continued development are governed by the respective third-party developers.

3.3. All Products are provided for educational and informational purposes only. Use of any Product in ways that violate third-party terms of service, local laws, or game publisher policies is strictly prohibited and solely the responsibility of the User.

3.4. Sapphire does not store, hold, or possess source code, drivers, or proprietary data related to resold third-party Products.

4.1. Sapphire offers the following license durations depending on the Product: Daily · Weekly · Monthly · Lifetime (select Products only).

4.2. All licenses — including Lifetime licenses — are granted per Product, not per version, platform iteration, or future release. A license does not guarantee access to future versions, successor products, or replacements unless explicitly stated in writing by Sapphire at the time of purchase.

4.3. Lifetime License Conditions: A "Lifetime" license means access to the specific Product as it exists at the time of purchase, for as long as that Product remains actively offered by Sapphire. It does not constitute a perpetual, unconditional, or irrevocable right to any software product indefinitely. If a Product is discontinued, replaced, or deprecated, the Lifetime license for that Product expires accordingly. Sapphire will make reasonable efforts to notify Users via official channels, but it is the User's responsibility to remain informed.

4.4. When a Product is replaced by a successor, Sapphire may — at its sole discretion — offer existing Lifetime users a migration path, discount, or complimentary access. This is a courtesy and not an obligation.

4.5. Migration offers will be communicated via official channels and kept open for no less than 30 days. Users who do not claim their replacement within the stated window forfeit the offer.

5.1. Sapphire accepts: cryptocurrency (direct transfer); gift cards and vouchers (Binance, Rewardble, DMarket, and others listed at checkout); third-party payment processing services as listed on the website; and manual payments as arranged with Sapphire staff.

5.2. All prices are displayed on the website and are subject to change without notice. The price at the time of confirmed purchase is final.

5.3. Gift cards and vouchers must be valid, unused, and of the exact denomination required. Sapphire is not responsible for invalid, expired, or previously redeemed vouchers.

5.4. Cryptocurrency payments are final upon blockchain confirmation. Exchange rate fluctuations are the User's responsibility. Underpayments will not be credited unless resolved within 24 hours of the transaction.

5.5. Manual payments are subject to confirmation by Sapphire staff. No license will be issued until payment is confirmed.

6.1. Due to the digital and immediately consumable nature of our Products, all sales are final unless otherwise specified below.

6.2. A refund may be issued only if the Product demonstrably does not function as described, and only if the User: reports the issue within 72 hours of purchase; cooperates fully with support staff in troubleshooting; follows all required steps; and provides proof of the issue upon request.

6.3. Refunds will NOT be issued for: change of mind; failure to cooperate with support; unsupported hardware/software; manual bans or account restrictions by third-party anti-cheat; violation of third-party terms of service; key sharing, abuse, or key bans resulting from User actions; expired warranty (72 hours from purchase); incompatible hardware; unsupported OS versions; exceeding 2 activation attempts; injected or modified software used alongside our Products; or Lifetime licenses on discontinued Products (see Section 4).

6.4. Approved refunds are processed as: cryptocurrency within 24 hours; gift card/voucher at Sapphire's discretion as store credit; third-party processor per processor's policy (typically 5–7 business days).

6.5. Chargebacks or payment disputes filed outside Sapphire's refund process will result in immediate and permanent account termination, revocation of all licenses, and may be contested by Sapphire with full transaction documentation.

7.1. Sapphire may release updates to Products at any time to improve functionality, security, or compatibility.

7.2. For time-limited subscriptions, if an update causes unavailability for more than 24 hours in the User's region, a time extension equal to the excess downtime will be provided automatically.

7.3. Disputes regarding compensation must be raised via official ticket within 36 hours of the Product coming back online.

7.4. Compensation does not apply to: Lifetime license holders; downtime caused by third-party services or game updates outside Sapphire's control; Users with less than 50% of subscription time remaining at the start of downtime (for 1-day keys only); or downtime caused by User error or misuse. For third-party resold Products, update timelines are controlled by the original developer.

8.1. Sapphire may discontinue, replace, or remove any Product at any time, including when the original developer ceases development, the Product is replaced, or legal/technical/business reasons require removal.

8.2. Sapphire will make reasonable efforts to notify Users through official channels with advance notice where possible.

8.3. Discontinuation does not entitle Users to a refund or replacement unless explicitly offered by Sapphire.

8.4. Where a Product is replaced, Sapphire may offer a transition option. The terms will be clearly communicated and time-limited. Failure to claim within the stated window forfeits the offer.

8.5. Sapphire is not liable for decisions made by third-party developers, including stopping development, changing pricing, or altering Product functionality.

9.1. Users are solely responsible for: staying informed via Sapphire's official channels; claiming migration offers within stated timeframes; using Products only on supported configurations; and ensuring their use complies with applicable laws and third-party terms of service.

9.2. Official channel announcements constitute sufficient notice. Sapphire is not obligated to individually notify each User of every update or policy revision.

9.3. Users must not share, resell, reverse-engineer, or redistribute any Product or license key. Violation results in immediate termination without refund.

10.1. Sapphire values honest reviews posted on third-party platforms (EPVP, forums, and community sites).

10.2. Where Sapphire offers bonuses in exchange for reviews, such compensation is disclosed and does not obligate a positive review.

10.3. Users are free to update or remove reviews. Sapphire will not retaliate for genuine negative reviews.

10.4. Posting false, misleading, or defamatory information about Sapphire may violate these Terms and applicable law, and Sapphire reserves the right to respond accordingly.

10.5. Using the threat of a negative review to obtain refunds or benefits outside the standard support process constitutes bad-faith conduct and may result in termination without compensation.

11.1. Users are strictly prohibited from: using Products for any unlawful purpose; sharing, reselling, or distributing license keys; reverse-engineering, decompiling, or modifying Products; harassing or threatening Sapphire staff or other users; filing fraudulent refund or compensation claims; using Products on unsupported configurations knowingly; submitting false information during support or dispute processes; or attempting to circumvent access controls or licensing systems.

11.2. Violation of any of the above may result in immediate termination of all licenses, permanent ban, and forfeiture of any remaining subscription time without refund.

12.1. Sapphire's total liability to any User for any claim shall not exceed the amount paid by the User for the specific Product in the 30 days preceding the claim.

12.2. Sapphire shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, account bans, hardware damage, or loss of access to third-party platforms.

12.3. Sapphire is not liable for outcomes resulting from a User's violation of third-party terms of service.

12.4. For resold Products, Sapphire's liability is limited to its role as reseller and access provider.

13.1. All Products are provided "as is" and "as available" without warranties of any kind, express or implied.

13.2. Sapphire does not warrant that Products will be uninterrupted, error-free, or compatible with all systems. It remains the User's responsibility to verify suitability before purchase.