Refund Policy

A refund may be issued only if the Product demonstrably does not function as described, and only if the User:

• Reports the issue within 72 hours of purchase
• Cooperates fully with Sapphire support staff in troubleshooting
• Follows all required steps (including system requirements, reinstallation, and other instructions)
• Provides proof of the issue upon request

• Change of mind after purchase
• Failure to cooperate with support staff
• Unsupported hardware or software configurations
• Manual bans, account restrictions, or actions by third-party anti-cheat or game systems
• Violation of any third-party terms of service while using the Product
• Key sharing, key abuse, or key bans resulting from User actions
• Expired warranty period (72 hours from purchase for permanent licenses)
• Product purchased for hardware not listed as compatible
• Use on unsupported operating system versions
• Exceeding the allowed number of activation attempts (maximum 2)
• Injected or modified software used alongside our Products
• Lifetime licenses on discontinued or replaced Products

• Cryptocurrency: within 24 hours
• Gift card / voucher: at Sapphire's discretion — replacement value may be issued as store credit
• Third-party payment processor: per processor's policy, typically 5–7 business days